Event
Ortus Club Retail & Multi-channel Dinner
Mass-scale changes in consumer behaviour in the last few years have prompted many transformations in the retail industry with such technological developments as responsive web design and multichannel shopping following the introduction of mobile commerce. Shoppers are increasingly taking to the web to engage with retailers and make purchases, with the multichannel shopper spending 30% more than their traditional counterparts. This offers retailers a tremendous opportunity to develop new revenue streams, gain a clearer understanding of customers and optimize resource allocation.
As a result of this rapid change, many retailers are losing visibility over key metrics and resources. This restricts growth, damaging the company’s ability to keep up with consumer demand. Whilst each new channel opens new opportunities, it also presents challenges for the unprepared. Is your business ready to conquer these new opportunities, or are you being held back by poor visibility of key metrics and resources?
The Ortus Club’s Retail & Multi-channel Dinner will bring together sixteen CEOs, Finance, Operations, Multi-channel & Ecommerce Directors from some of the UKs fastest growing retailers on the 15th October to discuss these questions and more over a three course dinner at St. James’s Hotel & Club in London.We will explore how industry leaders are sustaining their success while navigating multi-channel shopping in this dynamic environment, focusing on the following key areas:
- Growth: Limited availability of key information is dramatically slowing decision making. We’ll look at the best way to maximise business agility and take advantage of new opportunities presented by the market. As well as discussing international expansion, where retailers need to adapt not just to different regulations and practices, but to a new set of consumers with different interests and values.
- View of the customer: Leading retailers appreciate the importance of understanding their customers and are embracing multi-channel technology to track all customer interaction and buying behavior whether online or in-store. An example of this is through loyalty schemes such as Sainsbury’s Nectar Card and Tesco’s Club, but how can smaller retailers also access these critical insights? Growing retailers often find they have difficulty collecting, processing or accessing customer data. We’ll be discussing how retailers of all sizes can develop a 360-degree view of their customer, and utilise customer insights to increase customer spend both on and offline, as well as promoting loyalty.
Who is attending?
CEO at QVC
CEO at JML
COO at Jigsaw
COO at T.M.Lewin
SVP EMEA at Jimmy Choo
Chairman at M&CO
Marketing Director, EMEA at Crabtree & Evelyn
Finance Director at Hawes & Curtis
Finance Director at W&G Foyle
IT & Miltichannel Director at JML
Group Operations & HR Director at Long Tall Sally
Ecommerce Director at Berry Bros & Rudd
Digital Marketing Executive at T.M.Lewin
Head of Ecommerce at Radley
Head of Financial Planning at Charles Tyrwhitt
Head of Financial Analysis at T.M.Lewin
Head of Retail Operations at Arco
Head of Finance at T.M.Lewin
Head of Retail at Pavers
Head of Merchandising at Hawes & Curtis
Regional Manager at Arco
We will meet at 6.30pm in St. James’s remarkable library for pre-dinner networking drinks before moving through to the glamorous Mayfair Suite for the dinner-discussion and a five-star, three course meal. You can read about previous Ortus Club Dinners on our blog. The dinner is kindly supported by Netsuite, the world’s No.1 retail management solution for multi-channel retailers.